Shipping Policy
At chefanieusa.com, we are committed to delivering your carefully selected culinary tools to your doorstep as efficiently and securely as possible. We understand that receiving your order is a key part of your experience with us, and we strive to make this process seamless and transparent.
Order Processing
All orders are processed promptly after payment confirmation. Please allow for standard order verification and preparation time before your shipment is dispatched. You will receive a notification email once your order has been processed and left our fulfillment center.
Shipping Destinations
We currently ship to destinations within the contiguous United States. We are unable to fulfill orders to PO Boxes, APO/FPO addresses, or international locations at this time.
Shipping Methods & Carriers
We partner with trusted national and regional carriers to ensure reliable delivery. The specific carrier and service level for your order will be selected based on efficiency, package specifications, and your delivery address. Shipping service levels and options available during checkout are determined by your location and the contents of your cart.
Order Tracking
Once your order is shipped, you will receive a separate email containing your tracking number and a link to monitor your package’s journey. We encourage you to use this tracking information for the most up-to-date delivery status.
Delivery Experience
Our goal is for your items to arrive in perfect condition. All orders are packed with great care using high-quality, protective materials designed to safeguard your products during transit.
Potential Shipping Delays
While we provide estimated delivery timelines, please note that these are estimates and not guarantees. Shipping carriers may occasionally experience delays due to events beyond our control, such as severe weather, logistical disruptions, or holidays. We appreciate your understanding in such circumstances.
Receiving Your Order
Upon delivery, please inspect your package for any obvious signs of damage before accepting it. If the package appears significantly damaged, you may refuse the delivery. For any concerns with the received items, please refer to our Returns & Exchanges policy for further instructions.
Policy Updates
We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for the latest information.
For any questions regarding the shipment of your order, please visit the dedicated Support section on our website at chefanieusa.com.